Patient Manager, School of Dental Medicine
Position Information
Position Title: Patient Manager, School of Dental Medicine
Department: Clinic Operations
Posting Link: https://www.ubjobs.buffalo.edu/postings/57526
Job Type: Full-Time
Posting Detail Information
Position Summary
The
School of Dental Medicine at the University at Buffalo is seeking applications for a
Patient Manager. This position will report to the Patient Manager Lead.
Job responsibilities include:
- Manage / Schedule patients for students.
- Schedule follow-up patient appts (as determined by faculty & assigned student).
- Maintain and understand faculty clinic coverage.
- Provide patient education.
- Coordinate schedule changes with students, clinical staff and clinic faculty.
- Manage forms, referrals, screening, cancellations and reschedules as needed.
- Create new patient records.
- Verify payments and prior authorization approval before appts are scheduled.
- Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
- Assign new patient screening and dental assisting to students for credit.
- Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
- CPE Scheduling for endo (CPE10), ODS (CPE6).
- Assign recall patients to students on recall rotation.
- Assist with the scanning in of documentation in the EMR.
- Block and modify student schedules for approved time off.
- Schedule for predoc endo screening and predoc endo including external referrals.
- Create patient charts and verify insurance as needed.
- Attend scheduled meetings 4-5 times each semester.
- Schedule recall appointments.
- Perform other tasks assigned by clinical operational leadership as needed.
Work Hours:
Monday - Friday 8:30 a.m. - 5:00 p.m.
Learn more:
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- High school diploma
- One year of relevant experience
Preferred Qualifications
- Associates degree or higher
- Three years of experience
- Dental office experience
- Strong written and verbal communication skills
- Strong attention to detail
- Prior role with patient/customer facing interaction
- Excellent communication skills, experience working with diverse populations, and attention to detail
- Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent
Salary Range
$38,000 - $45,000
Special Instructions Summary
Is a background check required for this posting?
Yes
Contact Information
Contact's Name: Bernadette Dudziak
Contact's Pronouns:
Contact's Title: Patient Manager Supervisor
Contact's Email: bdudziak@buffalo.edu
Contact's Phone: 716-829-6288
Posting Dates
Posted: 06/13/2025
Deadline for Applicants: Open Until Filled
Date to be filled: 07/01/2025
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