POSITION OVERVIEW: Oversee the technology operations of the ID:BE department. Manage and execute technology budget controls, including acquisitions and technology leases. Manage server systems; create system client images and deployment for Windows-based network architecture on Mac desktops and Windows-native PCs. Provide technical and administrative support with department exhibitions, lecture series, and special programs and projects.

DUTIES & RESPONSIBILITIES:

 Technology Systems Support & Maintenance:

• Provide computer hardware and software support for the department, including classrooms, labs, administrative offices, and individual studio desktops
• Installation and maintenance of all software, hardware, and peripherals (printers, scanners, laser cutter, and plotter)

• Develop, deploy and manage server and local and networked client systems

• Perform routine maintenance checks and update installs on servers, local and networked client systems

• Conduct hardware/software workshops for department students, faculty, and staff on computer lab, print room, and studio desktop policies and procedures

• Address and solve student, faculty, and staff issues regarding desktop, software, hardware, and peripheral equipment 

• Enforce policies and procedures for the computer lab, print room, and studio desktops 

• Develop and maintain a backup system of all departmental digital assets 
• Facilitate and sustain curriculum-specific hardware and software needs of instructors, such as VR-enabled “smart room,” Lumion and 3D rendering, and web-specific class projects
• Create and manage departmental online and multi-media projects, including department website, social media communications, and department educational technology
• Establish and implement security measures to protect systems and data from intrusion/unwanted data change

• Liaison with IT department for advanced hardware and software troubleshooting issues

• Manage off-site equipment repairs
• Maintain department keycard access system

Management and Planning:

• Evaluate, recommend and implement future network architecture and equipment needs based on curriculum, departmental growth, and existing technology trends 

• Lead and develop a technical budget; create and oversee the department’s technical leases
• Solicit vendor estimates for technology purchases and submit online requisitions for approval
• Train student worker(s) with departmental policies regarding technology and equipment including basic hardware/software installation, general troubleshooting

• Provide leadership, support, and guidance with all technical aspects of department exhibitions and special programs and projects, including large format printing, media requirements (projections, monitors, sound), and occasional on-site installation
• Assist faculty and students through the exhibition process as it relates to department technology, resources, and equipment

• Manage a digital archive and database of all current students and alums class work

• Maintain positive and professional relationships with other departments acting as principal technology and communications liaison
• Provide technical direction and support to the Director of Operations and Chair on various department initiatives and events

Administrative:

• Support the Department Chair and the Director of Operations in facilitating the organization and production of presentations for department lectures, special programs, and events, and departmental promotional materials
• Oversee the maintenance of equipment for student use; including maintaining the inventory for all equipment, assets, and consumables

• Attend weekly/daily meetings with the director of operations and department chair to provide project updates and prioritize assignments
• Assist the Director of Operations with the management and supervision of 1-2 student workers per semester
• Liaison with outside vendors and coordinate with the director of operations on purchase requests.
• Purchase department consumables and equipment for students, faculty, and staff
• Conduct P-card purchases and submit requisitions for approval and reconcile monthly
• Work with purchasing department to develop leases for equipment; coordinate and accept deliveries with vendors
• Maintain several databases for mailings, promotions, equipment loan, etc.
• Provide general reception to the department, meet and assist students and visitors and conduct department tours
• Maintain repair records, inventories of hardware/software

• Create and maintain best practices guide for various hardware and software for faculty and students

• Provide support for the department's CIDA accreditation process (6-year cycle)
• Oversee department website and social media applications
• Perform other administrative duties as assigned

QUALIFICATIONS:

• BFA Degree required, in computer science or computer arts or related field, Master’s degree preferred,
• 2-3 years of experience managing technology in an academic or similar networked environment
• Knowledge of Windows OS and Windows Server is required; knowledge of Apple OS systems is necessary. Essential skills include creating system images and resolving hardware and software conflicts
• Working knowledge of all Adobe Creative Cloud, Lightroom, AutoDesk Design suite, I.e., AutoCAD, Revit, 3-DMax, Rhino, Sketchup, & rendering software (V-Ray, Lumion, Enscape)
• Excellent managerial abilities, communication skills, and the ability to multitask
• Strong interpersonal skills; must be able to represent the college and the department professionally and work with students and faculty to resolve problems
• Must be able to work independently, be detail-oriented
• Knowledge of interior design/architecture a plus

• EEO/AA Policy

  School of Visual Arts has been a leader in the education of artists, designers and creative professionals for nearly seven decades. With a faculty of distinguished working professionals, dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprised of more than 6,000 students at its Manhattan campus and 35,000 alumni in 100 countries, SVA also represents one of the most influential artistic communities in the world.

  The School of Visual Arts is an equal opportunity employer. Diversity and inclusion is a core principle of the College. SVA enjoys a community that represents a significant number of historically underrepresented communities, ethnic and religious backgrounds, gender identities, diverse abilities, and foreign countries, and all are encouraged to apply.