Director of Retail & Campus Restaurants (0394U), Housing & Dining Services - 68845

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

In the Division of Student Affairs and under the Residential Student Services Programs portfolio, Berkeley Dining is a self-operated dining program focused on culinary excellence, social responsibility and supporting the living/learning environment of our customers. With more than 12,000 meal plan holders, Berkeley Dining serves over 5 million meals per year in 14 facilities with a combination of residential "all you care to eat" dining, retail "a la carte" dining, training table, early childhood education meal production and catering. Berkeley Dining services the campus seven days per week, seventeen hours per day employing 450 full and part time staff and approximately 400 UC Berkeley student workers across multiple locations.

The Berkeley Director of Retail & Campus Restaurants is responsible for managing all aspects of the food and beverage services in the department, ensuring high-quality offerings, exceptional customer service, and efficient operations. This role requires a combination of strong leadership, strategic planning, and operational execution to meet the diverse needs of students, faculty, staff, and visitors. The Director of Retail & Campus Restaurants plays a critical role in shaping the dining experience and contributing to the overall campus community. By overseeing operations, driving innovation, and prioritizing customer satisfaction, this position helps create a vibrant and inclusive food culture that enhances the university's reputation and supports the success of its students, faculty, and staff. The Director of Retail & Campus Restaurants will be successful through analyzing customer feedback and trend data and will apply key data points to future dining service models. They will assist units in developing annual budgets as well as meeting/adjusting projections. They will ensures that all dining units are meeting customer service, quality, and food safety standards.


Application Review Date

The First Review Date for this job is: Wednesday, May 22, 2024. This position will remain open until filled.

Responsibilities

Strategic Planning:

• Develop and implement strategic initiatives to enhance the university's food and beverage services aligning with the institution's mission and goals.

Financial Management:

• Prepare and manage budgets for food and beverage operations including: revenue forecasting, cost control, and financial analysis.
• Maximize the profitability of operations while maintaining competitive pricing and value for customers.

Menu and Concept Development:

• Collaborate with the culinary and management staff to create diverse menus that cater to the preferences and dietary needs of the university community.
• Monitor food trends and incorporate new concepts and ingredients to keep offerings relevant and appealing.
• Develop new restaurant concepts for new build outs and existing operations.

Operational Oversight:

• Communicates and implements the Berkeley Dining vision, mission, goals, objectives, and strategic plans through direct reporting managers and with staff, including but not limited to, promoting environmentally sustainable practices, such as waste reduction, recycling, and locally sourced ingredients and support initiatives related to food security, hunger relief, and community engagement.
• Oversee the day-to-day operations of retail dining facilities including: campus restaurant locations, coffee shops, food courts, and retail outlets.
• Ensure compliance with health and safety regulations, sanitation standards, and industry best practices.
• Implement efficient workflow processes to optimize productivity and minimize waste.
• Drive a university vehicle to visit retail locations, participate in overseeing special events, and support operational needs such as transporting staff or food items.

Leadership and Development:

• Support recruitment and supervision of food service staff, including Sous Chefs, Cooks, Food Service Workers, and Cashiers, by managing and coaching a team of General Managers (GM), Assistant GMs, and an Executive Chefs.
• Foster a positive work environment that promotes teamwork, professionalism, equity, diversity, inclusion and belonging, justice, and customer service excellence.
• Work with the Training Coordinator to support and provide ongoing training and development opportunities to enhance employee and managerial skills and performance.
• Working with the management team, evaluate and make recommendations regarding headcount per unit and scheduling of staff.

Customer Service:

• Monitor customer feedback and satisfaction levels through surveys, reviews, and direct interaction.
• Address concerns and complaints from staff, other campus partners, and patrons promptly, implementing coaching, training, or corrective actions as needed to ensure a positive dining experience for all patrons.

Required Qualifications

• Strong verbal and written communication skills in English.
• Strong active listening skills and dynamic flexibility.
• Proven excellent decision making and reasoning skills.
• Strong computer application skills.
• Ability to think critically and the exceptional ability to prioritize competing priorities, communicate with stakeholders, and ensure effective time management.
• Ability to develop original ideas to solve problems and perform operations and quality control analyses.
• Proven excellent and effective interpersonal and work leadership skills.
• Previous experience motivating and inspiring teams.
• Knowledge of food safety regulations and sanitation standards.
• Proven proficiency in budgeting, financial analysis, and cost control in a university or large-scale institutional setting.
• Familiarity with industry trends, best practices, and emerging technologies.

Education/Training:

• Bachelor's degree in Hospitality Management, Food Service Administration, Business Administration, or related / or equivalent experience / training

Preferred Qualifications

• Previous experience in food service management in a university or large-scale institutional setting.
• Previous experience opening new restaurant/food locations or developing restaurant/food retail concepts.
• Commitment to diversity, equity, inclusion and belonging (DEIB) in: hiring, training, and service delivery.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $115,000.00 - $136,700.00. This position is exempt, paid monthly.

• This is a full-time (40 hours/week), Career position, eligible for full UC benefits.
• This position is not eligible for Visa sponsorship.
• This position is on-site at the University of California, Berkeley.

How to Apply

• To apply, please submit your resume and cover letter.

Driving Required

• A valid driver's license and DMV check for driving record is required.

Diversity Statement

Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.

Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that "every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive."

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the https://apptrkr.com/get_redirect.php?id=5246195&targetURL=U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=68845&PostingSeq=1