Tufts Dining is a self-operated food service provider managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville campus delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 3500 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5100 undergraduates, 1950 graduate students and 2250 faculty, staff and administrators.
The Retail Service Manager(s) is responsible for the effective management of multiple retail dining units including financial accountability, personnel management, staff development, customer satisfaction, marketing and promotional initiatives and program development. Provide leadership, driving quality and efficiency in the areas of customer service, food production, menu development, product selection, quality control, sanitation, housekeeping, merchandising, marketing and promotions. The Retail Service Manager will be responsible; inventory control, product forecasting and food and supplies ordering, monitor operating procedures, supervise staff and provide hiring and training development as needed. Implement and evaluate products/service offerings. The Retail Service Manager will be responsible for compliance with department quality standards and local ordinances and university policies. Maintain excellent customer service for high volume customers. Handle cash appropriately and operate and troubleshoot the department’s POS system as needed. Train others to operate the system and learn how to navigate the back of the house POS system. The Retail Service Manager will oversee proper merchandising and marketing materials within each unit. Other duties including scheduling, product evaluation, and attending meetings.