Job ID: 206133

Director of Learning Support Services, Nancy Thompson Learning Commons

Kean University

  • Feb. 23, 2023
  • Director of Learning Support Services, Nancy Thompson Learning Commons
  • Kean University
    Union, NJ
  • Open until filled
  • Available immediately
  • Director/Manager
  • Library
    Educational Services

External Applicant Instructions

  • Please upload your resume/CV for automatic population of information to your Kean application.

  • Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate.

  • In the “My Experience” section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.


Nancy Thompson Learning Commons

Director of Learning Support Services


Under the direction of the Executive Director of the Nancy Thompson Learning Commons (NTLC), the Director of Learning Support Services (Director 4) organizes, plans and directs the delivery of learning support services programs (tutoring, academic coaching, etc.) and their interface with the campus community. The Director provides visionary leadership to guide the NTLC in its ongoing transformation through dynamic changes in all aspects of learning support services and their connectivity to research and scholarly works. The Director will create and manage an increasingly networked, interactive and collaborative environment in which student learning support services are provided anytime and anywhere, and not simply just remediation or skill sets development. The Director will continuously evaluate, engage the broader Kean University Community and external partners to meet the evolving needs of the NTLC mission at a world-class campus in a global learning environment that ensures equity, access and academic excellence through data driven decision-making. These include changes in the way student learning is acquired, delivered, consumed, shared and reconstituted among KU students, faculty, and staff for educational, research and professional development purposes.


The Director manages day-to-day activities; participates in the development of goals, policies and procedures with the Executive Director and other office staff; and completes related work as required or assigned. The Director works closely with the other Director of Learning Support Services (writing, public speaking, etc.) to support the mission of Kean University and NTLC. The Director is responsible for the supervision of assigned staff, including their data-driven assessment, hiring and evaluation.


This position requires a flexible schedule including evening and weekend hours. Work schedule is assigned according to shifts/rotations to cover 24/7 facility and service operations that may vary by academic and calendar year.


Operations management includes the Kean USA campus in Union, New Jersey, as well as other programs at Kean Ocean and Kean Skylands. This employee also works collaboratively with our additional location Wenzhou-Kean University, in China. This position requires occasional travel to and assignments of work at other locations.


Qualifications: Master’s degree in a related field from an accredited college and two years of professional experience in a research, educational and/or learning commons setting with advanced understanding of digital and face-to-face delivery of services and best practices to support services and student engagement is required.  Candidates holding a Bachelor’s degree with Master’s equivalent experience such as an extraordinary record of accomplishments in a research, educational and/or learning commons setting will be considered as determined by the University. Specialty in Education, Instructional Design or student learning support pedagogy and prior experience in the delivery and/or direction of tutoring and related academic student support services is preferred. Excellent oral and written communication skills are essential.


Candidacy review begins immediately and continues until appointment is made.  Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.


Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.


Additional Information

As a condition of employment, external candidates are required to provide proof of COVID-19 vaccination prior to their start date. If you are unable to be vaccinated against COVID-19 for medical or religious reasons, you may submit a request for an exemption.  All employees are expected to follow the University's current health and safety protocols for COVID-19 and any procedures/protocols created through additional correspondence.

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures.  


Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity.  Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world.  As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.


EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

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