Change and Engagement Lead (7399U), Berkeley IT - 74956

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The bConnected Email & Collaboration Services team delivers business critical campus-wide services including: email, calendars, videoconferencing, software licensing, and content collaboration services as part of the Productivity & Collaboration Services Department. Productivity & Collaboration Services provides technologies and software to support the overall productivity and collaboration of students, faculty, and staff in their pursuit of the academic and research missions of the university.

Position Summary

In coordination with team members, IT leadership, Offices of Policy, Risk and Privacy, university peers, and vendors, the Change and Engagement Lead will develop and implement change and communication initiatives and projects to support the successful adoption and evolution of IT services and relevant policies within the bConnected Email & Collaboration Services portfolio.

Application Review Date

The First Review Date for this job is: 12/27/2024. For full consideration, please apply by 01/06/2025.

Responsibilities

Leads and directs a wide variety of projects and follows through with all levels of staff and individuals inside and outside the organization.

Develops and coordinates policy or program communications; formulates strategies for education and enforcement.

• Work with IT Policy to coordinate communications about the use of AI across collaboration platforms.
• Coordinate with Risk & Compliance to finalize account and content retention practices for collaboration platforms that adhere to latest policies;
• Work with IT Policy to update email usage and appropriate use standards including uses of email forwarding and sending of bulk mail.

Leads efforts to conduct highly complex analyses across relevant IT services, their policies and initiatives with specific focus on benchmarking, and measuring service utilization.

• With guidance from manager and director, benchmark IT services as part of on-going service strategy development and engagement with IT Governance.

Collaborates with team members to coordinate the development, implementation and monitoring of IT service metrics and key performance indicators of service improvement projects.

• Coordinate Service Leads to establish standard dashboards to share service metrics to leadership.
• Work with the unit's manager to track and report key performance indicators for the team's service improvement projects.

Researches and summarizes for the team and IT leadership best practices in IT service delivery, especially in the areas of email and collaboration, videoconferencing, and software distribution in higher education by leveraging vendor support and documentation, consortia, network of colleagues in peer institutions, and leading educational resources for technology in education such as EDUCAUSE.

Proposes, leads and/or participates on policy, strategy and planning committees and working groups.

• Represent the bConnected team in conversations with IT Policy, IT Security and the Privacy Office in discussing user online activity policies that impact our services.
• Represent Berkeley in conversations with vendors and peer universities in discussions on new features that may be impacted or adapted due to Berkeley policy.

Engages in continuous professional development and training and other duties as assigned.

Required Qualifications

• Advanced knowledge of IT Service Management principles and practices.
• Strong communication and interpersonal skills to communicate effectively with all levels of employees and influence, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Advanced project management skills.
• Thorough knowledge of and/or can quickly learn organizational or initiative processes, protocols and procedures.
• Ability to manage multiple tasks and projects with demanding timeframes.
• Advanced knowledge of applicable policy analysis techniques.
• Advanced analytical/problem-solving skills.
• General knowledge and skill supporting and using at least one Software as a Service (SaaS) collaboration platform, including: Google Workspace, Microsoft 365, Adobe Creative Cloud, and Zoom Workplace
• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Advanced knowledge and skill managing/supporting Software as a Service (SaaS) collaboration platforms including: Google Workspace, Microsoft 365, Adobe Creative Cloud, and Zoom Workplace.
• Experience and skill using Splunk, Looker Studio, or Tableau to create dashboards and data visualizations.

Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly at an annual rate and is eligible for UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's https://apptrkr.com/get_redirect.php?id=5981112&targetURL=

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $88,900.00 - $126,400.00.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

• This is not a visa opportunity.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

https://apptrkr.com/get_redirect.php?id=5981112&targetURL=

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the https://apptrkr.com/get_redirect.php?id=5981112&targetURL=U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.

Referral Source Info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=74956&PostingSeq=1&SiteId=21&languageCd=ENG&FOCUS=Applicant