Helpdesk Technician

Posting Number: 70919
Position Type: Administrative/Staff
FTE: Full-time
Department: Information Technology

Job Summary/Basic Function:
This position:

• Reports to the I.T. Director,
• Provides client support via Phone, Email, & Chat services concerning user account, computer, printer, network, and phone related problems;
• Enters and monitors all Work Orders for the Client Services team to ensure completion;
• Provides first-line technical support by using Remote Desktop tools and onsite visits to fix issues;
• Documents and escalates issues to Technician or Systems group when needed;
• Performs maintenance checks on all campus areas;
• Prepares and tracks all I.T. loaner equipment;
• Assists technicians and other staff with all campus events, equipment installs, and lab preparations;
• Maintains the processes and documentation of Client Services;
• Creates, maintains, and troubleshoots employee and student computer user accounts;
• Participates in training and learning as needed; and
• Performs other duties of a similar nature of level as assigned.

Minimum Qualifications:
The minimum qualifications for this position are as follows:

• High School Diploma;
• One year experience working in a Helpdesk and/or direct client support environment with computer software and hardware;
• Extensive knowledge of Microsoft Applications;
• Excellent interpersonal, written, and oral communication skills;
• Excellent organizational, prioritization, and planning skills;
• Skills that enhance one's value to the institution; and
• Exceptional employment or educational qualifications may be given special consideration.

Desirable Qualifications:

• Associate degree desired from a regionally accredited college.

Physical Demands:
Able to traverse campus, lifting, carrying, pushing/pulling, reaching, handling computers and other items, fine dexterity, bending, vision, and talking;

Posting Date: 12/05/2024
Closing Date:
Open Until Filled: Yes
First Pool Date: 12/15/2024

Special Instructions to Applicants:
It is a requirement for an official transcript, (not a copy), documenting the minimum degree requirements be sent directly from the issuing institution to the attention of Human Resources at Brazosport College, 500 College Dr., Lake Jackson, TX 77566.

To apply, visit https://employment.brazosport.edu/postings/4544