Job ID:
251818
Manager, Voice and Data Installation and Repair
University at Buffalo, The State University of New York
Position Summary
Network and Classroom Services is seeking a Manager of Voice and Data Installation and Repair. In this role you will manage two technical teams supporting the voice and data infrastructure at the University at Buffalo. As a manager, it is expected that you will mentor and develop employees, including developing training plans and ensuring your teams share skills and knowledge. As a leader it is expected that you will understand the technical environment surrounding the voice and data infrastructure at the University.
Responsibilities:
- Coordinate with university constituencies to meet needs and deliver consistent services.
- Ensure compliance with federal, state, and institutional regulations and policies including FERPA, HIPPA, Kari’s Law, RAY BAUM’s Act, CMMC, etc.
- Plan, assess risks, budget, and manage service lifecycles.
- Consult, project manage, and develop IT policies.
- Maintain inventories and recommend resources.
- Supervise personnel: Monitor workloads, communicate issues, and handle administrative tasks.
- Mentor and develop employees, schedule work, and maintain service coverage.
- Recruit, retain, and manage team performance and handle personnel issues.
- Provide technical advice and stay updated on current and emerging technologies.
Additional Information:
It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required. Learn about our BENEFITS, where we prioritize your well-being and success to enhance every aspect of your life. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- Bachelor’s degree with 3 years of experience OR Master’s degree with 1 year of experience; Equivalent combination of education and experience will be considered. This experience should encompass many technical aspects of network and communication services in a large environment with more than 1000 users.
- Two years of experience in managing a technical team.
- Technical Knowledge of Telephone/voice Services, network installation and support, network vendor equipment, network protocols and related tools .
- Must have the ability to demonstrate that the candidate can meet the transportation needs of this position.
- Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.
Preferred Qualifications
- Proven of experience managing voice services, preferably Cisco Call Manager, MS-Teams, or another cloud-based telephony service.
- Three years of experience managing a technical support team, preferably in the networking field.
- Demonstrated supervisory skills.
- Technical Knowledge of:
- Telephone/voice Services (VOIP, MS-Teams, Cisco Call Manager, Contact Centers, life-safety systems, overhead paging)
- Network installation and support (troubleshooting, ticket management, vendor/contractor management)
- Network Vendor equipment (Cisco, Juniper, Aruba, Fortinet)
- Network Protocols and related tools (IP, IPv6, DNS, DHCP, OSPF, BGP, VxLAN, 802.1x,
Physical Demands
- Occasionally ascends or descends a ladder, use standard telecommunications tools/ equipment, and differentiate colors used for standard wire coding.
- Able to visit active construction sites
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