Systems Coordinator (7583U) - 71122

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

The L&S Office of Undergraduate Advising (OUA), housed within the L&S Division of Undergraduate Studies, provides academic advising to newly admitted, currently enrolled, and readmitted undergraduate students (approximately 23,000). Additionally, OUA provides guidance on academic programs, policies, and procedures in the College of Letters & Science. OUA enforces and adjudicates the academic regulations of the College to ensure the integrity of the degree and the continuing quality of the institution. Decisions made by OUA impact all academic units within the College of Letters & Science and set a precedent for other Colleges on campus.

OUA works collaboratively with academic and administrative departments across campus. To enhance the student experience, OUA utilizes an Advising Neighborhood model by division and academic discipline, resulting in College Advisers and Undergraduate Major Advisers working more closely and collaboratively with each other.

Learn more about our mission and values here: https://lsadvising.berkeley.edu/mission-and-value-statements.

Learn more about the Undergraduate Studies Division strategic plan here: https://ls.berkeley.edu/UG-Div-Strategic-Plan

Position Summary

Serves as the primary contact for business systems and activities that require coordination with units inside and outside of L&S Advising. Supports tasks and work plans and ensures progress and completion of deliverables within established timelines. Recommends solutions for review and approval by senior management.

Application Review Date

The First Review Date for this job is: 08/23/2024.

Responsibilities

Systems Analysis and Coordination: Supports the maintenance and coordination of the student-facing advising tools administered by OUA (advising appointment system, Qualtrics, etc).

• Analyzes and troubleshoots integration issues, and works closely with supervisor and other leaders to align the platform with other advising services and processes and improve user experience.
• Liaises with various campus units to identify new and more effective ways to utilize technology to improve existing operational processes and practices.
• Supports the interest and needs of L&S Advising with various campus units including but not limited to Student Information Systems (SIS), Information Technology (IT), Research, Teaching and Learning (RTL), and the Business Process Management Office.

Data Analysis and Reporting: Formulates and conducts analysis involving multiple data sources; helps support and determines appropriate data collection strategy and maintains databases.

• Reviews and monitors advising appointment data, analyzes service usage and suggests ways to improve existing processes and practices.
• Supports and maintains contacts internally and with external constituents for the collection and exchange of data.

Project Planning:

• Assists with researching software applications and technologies related to scheduling systems, advising strategies, position management, and financial reporting, and supports coordination of approved actions.
• Supports cross-functional teams that focus on supporting new applications or leveraging product enhancements as required.
• Coordinates efforts with a variety of external and internal contacts; researches organizational structures, policies, and procedures supporting technical guidance and quality assessment.

Professional Learning and Development:

• Attends training, workshops, and other professional development opportunities that enhance subject matter expertise.
• Contributes to activities that enhance the mission and strategic priorities of L&S Advising and the Undergraduate Studies Division.

Administrative Support:

• Provides additional administrative central office support or other duties as assigned and defined by operational necessity for special and impactful events.

Required Qualifications

• Demonstrated ability to work with others from diverse backgrounds.
• Intermediate knowledge of related areas of IT.
• Self-motivated and works independently and as part of a team.
• Able to learn effectively and meet deadlines.
• Demonstrates problem-solving skills.
• General knowledge of business and process analysis functions.
• Knowledge relating to software design.
• Demonstrated testing and test planning skills.
• Skills associated with analysis of processes and issues of moderate scope, information flow and architecture.
• Demonstrated effective communication and interpersonal skills.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
• Ability to use discretion and maintain all confidentiality.
• Familiarity and experience with and/or ability to learn UC Berkeley data and student information systems, policies, and procedures.
• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Project management certifications (PMP).

Salary & Benefits

This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid hourly and eligible for UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $38.00 - $48.00.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

• This is not a visa opportunity.
• This position is eligible for up to 60% remote work. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs, and are subject to change.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the https://apptrkr.com/get_redirect.php?id=5513280&targetURL=U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=71122&PostingSeq=1&SiteId=21&languageCd=ENG&FOCUS=Applicant













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