Classroom Technologist (7584U) - 38017
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This position serves as Classroom Technologist for all aspects of audio/video facilities and instructional operations for the Goldman School of Public Policy, its faculty, staff, and degree programs (the MPP, the MPA, the MDP and the PhD programs). Total student enrollment is currently estimated at ~ 350 graduate students, with classes being offered year-round.
The Goldman School currently occupies space in five buildings, both on and off- campus, which serve those degree programs; classes are scheduled primarily in classrooms on campus, and at a rented building on Berkeley's Northside. The Classroom Technologist will work with the School's Tech Team - the System Administrator, the Web Developer, and one other Classroom Technologist.
Application Review Date
The First Review Date for this job is: 07/11/2022
Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives for Classroom Technology, Auditoriums, and other instructional technology services (active learning classrooms, instructional equipment checkout, etc.)
Provides technical expertise in identifying, evaluating and developing processes to provide high touch (i.e., video camera operation, hybrid instruction with Zoom and in-person students) and self-service options to GSPP instructors and GSIs. Most instructional users will be using GSPP-owned classrooms, with occasional use of general assignment classroom spaces.
The Classroom Technology Administrator will also assist in hiring, training, and maintaining a small student workforce to support these spaces.
- Escalations: Handling more difficult support tickets that are escalated by our classroom technology support helpdesk account. Consultations: Face-to-face and remote support consultations with instructors, GSIs (TAs) and academic support staff.
Communication & Coordination
- Classroom Support: Serve as primary service provider for classroom support, including ticket completion, problem management, equipment purchasing, and vendor management. Communications: Drafting and coordination of School-wide and targeted messages (i.e., classroom upgrade notification, service alerts) to instructors, students, and other members of the community.
Documentation & Training
- Knowledge Management: Designing and communicating standard knowledge and documentation practices across instructional technology services. Includes proactive authoring of needed user- and staff-facing documentation in response to changes in services or School instructional needs. Training & Workshops: Authoring training materials (getting started guides, classroom technology instructional videos.
Department & Project Team Member
- Serves as member of cross-functional service improvement project teams to: Provide technical expertise in identifying, evaluating and developing complex systems and procedures. Gather, analyze, prepare and summarize business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Validates requirements against needs. Applies business systems concepts to design details of complex automated systems; develops appropriate user interface designs. In conjunction with the CAO and Associate IT Director, plans and executes user integration and acceptance testing.
May require additional evening or weekend work upon occasion; other duties as assigned.
- Thorough knowledge of business and process analysis functions.
- Thorough Knowledge of related areas of IT.
- Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
- In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
- Demonstrated ability to work with others from diverse backgrounds.
- Self-motivated and works independently and as part of a team.
- Able to learn effectively and meet deadlines.
- Demonstrates problem solving skills.
- Broad knowledge relating to software design.
- Thorough knowledge of business processes and procedures.
- Demonstrated testing and test planning skills.
- Demonstrated effective communication and interpersonal skills.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
- Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits. Annual salary is commensurate with experience within the range of $69,200.00 - $101,500.00.
For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htm
How to Apply
Please submit your cover letter and resume when applying.
This position is hybrid friendly with up to 20% remote eligibility.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=38017&PostingSeq=1