Job ID: 188941

Classroom Technologist (7584U) - 38017

University of California, Berkeley

  • Jul. 5, 2022
 
  • Classroom Technologist (7584U) - 38017
  • University of California, Berkeley
    Berkeley, CA
 
  • Open until filled
  • Available immediately
  •  
 
  • Professional Staff
  • Child and Social Services
 
 


Classroom Technologist (7584U) - 38017

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

This position serves as Classroom Technologist for all aspects of audio/video facilities and instructional operations for the Goldman School of Public Policy, its faculty, staff, and degree programs (the MPP, the MPA, the MDP and the PhD programs). Total student enrollment is currently estimated at ~ 350 graduate students, with classes being offered year-round.

The Goldman School currently occupies space in five buildings, both on and off- campus, which serve those degree programs; classes are scheduled primarily in classrooms on campus, and at a rented building on Berkeley's Northside. The Classroom Technologist will work with the School's Tech Team - the System Administrator, the Web Developer, and one other Classroom Technologist.

Application Review Date

The First Review Date for this job is: 07/11/2022

Responsibilities

Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives for Classroom Technology, Auditoriums, and other instructional technology services (active learning classrooms, instructional equipment checkout, etc.)

Provides technical expertise in identifying, evaluating and developing processes to provide high touch (i.e., video camera operation, hybrid instruction with Zoom and in-person students) and self-service options to GSPP instructors and GSIs. Most instructional users will be using GSPP-owned classrooms, with occasional use of general assignment classroom spaces.

The Classroom Technology Administrator will also assist in hiring, training, and maintaining a small student workforce to support these spaces.
  • Escalations: Handling more difficult support tickets that are escalated by our classroom technology support helpdesk account. Consultations: Face-to-face and remote support consultations with instructors, GSIs (TAs) and academic support staff.


Communication & Coordination
  • Classroom Support: Serve as primary service provider for classroom support, including ticket completion, problem management, equipment purchasing, and vendor management. Communications: Drafting and coordination of School-wide and targeted messages (i.e., classroom upgrade notification, service alerts) to instructors, students, and other members of the community.


Documentation & Training
  • Knowledge Management: Designing and communicating standard knowledge and documentation practices across instructional technology services. Includes proactive authoring of needed user- and staff-facing documentation in response to changes in services or School instructional needs. Training & Workshops: Authoring training materials (getting started guides, classroom technology instructional videos.


Department & Project Team Member
  • Serves as member of cross-functional service improvement project teams to: Provide technical expertise in identifying, evaluating and developing complex systems and procedures. Gather, analyze, prepare and summarize business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Validates requirements against needs. Applies business systems concepts to design details of complex automated systems; develops appropriate user interface designs. In conjunction with the CAO and Associate IT Director, plans and executes user integration and acceptance testing.


May require additional evening or weekend work upon occasion; other duties as assigned.

Required Qualifications
  • Thorough knowledge of business and process analysis functions.
  • Thorough Knowledge of related areas of IT.
  • Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
  • In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
  • Demonstrated ability to work with others from diverse backgrounds.
  • Self-motivated and works independently and as part of a team.
  • Able to learn effectively and meet deadlines.
  • Demonstrates problem solving skills.
  • Broad knowledge relating to software design.
  • Thorough knowledge of business processes and procedures.
  • Demonstrated testing and test planning skills.
  • Demonstrated effective communication and interpersonal skills.
  • Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
  • Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
  • Bachelor's degree in related area and/or equivalent experience/training.


Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits. Annual salary is commensurate with experience within the range of $69,200.00 - $101,500.00.

For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htm

How to Apply

Please submit your cover letter and resume when applying.

Other Information

This position is hybrid friendly with up to 20% remote eligibility.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct

To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=38017&PostingSeq=1


 
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Contact Information

 
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    University of California, Berkeley
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