Job ID: 206283

Public Services & Circulation Supervisor

Whitworth University

  • Feb. 27, 2023
  • Public Services & Circulation Supervisor
  • Library
  • Whitworth University
    Spokane, WA
  • Open until filled
  • Available immediately
  • Professional Staff
  • Library

POSITION TITLE: Public Services & Circulation Supervisor
REPORTS TO: Dean of the Library
HIRING RANGE: $23.55 - $24.66
SCHEDULE: 1.0 FTE | 40 hours per week, 12 months

The Public Services & Circulation Supervisor is responsible for managing and supervising daily operations and work flow of the circulation department and its integrated functions with resource sharing (ILL), Alliance consortial borrowing (Summit), and Alliance resource sharing activities (RSF group); overseeing day-to-day functioning of the ILS circulation system, its maintenance and periodic upgrading; as well as supervision of the library building and student employees.

Core Responsibilities:
Circulation Department Operations | 70%
Supervise public services & ILL lending. Oversee tasks for student assistants.
Supervise, or perform when needed, operations of the circulation department: providing service to students and faculty; responding to and resolving patron and university staff queries on policy and procedure, collection of fines and fees; verify current patron status and register non-Whitworth patrons.
Hire, train, schedule, and directly supervise approximately 18 student assistants per semester to staff the circulation desk, who perform a full range of circulation task functions, re-shelve materials, and assist with maintaining the library collection; schedule circulation desk coverage; oversee shelf-reading of main library collection; monitor and approve student assistant timecards.
Manage the reserve collection for faculty and student use; correspond with faculty and consult with the Library team on copyright compliance, as needed.
Oversee interlibrary loan lending (but not ILL borrowing) processing through OCLC WorldShare and RapidILL; oversee Summit lending and borrowing; facilitate and serve as principal contact for reciprocal borrowing among Alliance consortium libraries; coordinate aspects of courier services, mailing, or shipping of library materials. Serve as backup for interlibrary loan borrowing.
Prepare, or oversee the preparation of, overdue and fine notices using the ILS system; process billing of fines and lost book fees to student accounts in coordination with the business office; handle overdue and lost procedures for the Alliance and ILL materials; trace, bill, and initiate replacement for lost, missing, or damaged library materials; resolve lost book reports, write missing book reports and new book reports.
Maintain circulation policy and patron record databases in the ILS circulation system; activate monthly patron file uploads; generate reports and record statistics.
Perform periodic ILS circulation client maintenance; upgrades, tests, and revision of system parameters; troubleshoot problems in coordination with Alliance staff.
Maintain up-to-date circulation policy and procedures manual; create and update training materials for student assistants; provide updates and training as needed to designated library staff on circulation procedures and policies necessary to provide back-up at the circulation desk.
Assist in the planning and evaluation of circulation services; recommend policy changes to the Library Dean; work with the library team members to develop policies and procedures for resource sharing, lending, and courier services.
Keep current on new technologies, databases, and circulation procedures by participating in conferences and professional development activities.
Facilitate monthly book displays as proposed by librarians.

General Library Operations | 20%
Participate as a member of the greater circulation, public services, and library team, and with other staff as pertinent, in planning, evaluation, and change-implementation for the circulation, public service, or reference functions.
Open and close the building as assigned.
In partnership with the reference librarians, assist patrons in using the online library catalog and accessing licensed web databases as needed.

Other | 10%
Function as Building Monitor, attending university meetings and training sessions.
Share general library staff duties such as planning and implementing special events or projects, as directed or requested.
Other duties as assigned.

Computer proficiency and familiarity with OCLC library network functions, and ExLibris or a comparable integrated library system (ILS).
Supervisory experience.
Ability to establish and maintain a positive attitude and good working relationships with faculty, staff, students, and the public.
Aptitude for attention to detail and accurate record keeping; ability to work cooperatively.
Ability to coordinate multiple functions and prioritize resources to adapt to the variable workloads in an academic library environment.
Flexibility and initiative in adapting to a constantly changing library and information environment.

Associate degree in library technology; bachelor's degree desired; (an equivalent combination of education and experience may be considered).
Ability and willingness to work a flexible schedule that may include weekends or evenings.
A personal commitment to the Christian faith and to the integration of faith and learning.
Demonstrated growth in cultural competence, awareness of societal and structural inequities and proven experience in effectively establishing relationships and positive communications with students and other constituents across multiple dimensions of diversity including, but not limited to, race, gender, varying abilities, nationality, sexual orientation, gender identity, class or religious perspectives.
A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church.

Experience supervising university students.

ADDITIONAL REQUIREMENTS: A background check, sexual misconduct check and confirmation of degrees earned will be required of the successful candidate. A resume, cover letter, faith statement, and names, email addresses, and phone numbers of at least three (3) professional references will also be required.

TO APPLY: Please send the following application materials to
Cover Letter
Faith Statement

Our Benefits:
Whitworth University provides a robust offering of benefits and services to enhance the quality of life of its faculty and staff. Employees who are eligible for benefits may participate in health plans including medical, dental and vision; a generous retirement plan (up to 8% employer match); life insurance and long-term disability insurance. Well-being services include spiritual enrichment, the employee assistance program, and free access to the University Recreation Center and the Megan E. Thompson Aquatic Center. Free tuition for employees and tuition remission programs for spouses and dependents round out the offerings. Additionally, Whitworth employees enjoy 17 paid holidays each year.

Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race, color, national origin, age, sex, or disability. With our Christ-centered commitment to building a diverse and inclusive community, the university encourages applications from populations underrepresented at Whitworth including members of racial/ethnic communities, women, and persons with disabilities.


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Contact Information

  • Library
    Whitworth University

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