Job ID: 187886

IT Service Desk Supervisor

University of North Texas

  • Jun. 27, 2022
 
  • IT Service Desk Supervisor
  • UNT-Academic Technologies-120300
  • University of North Texas
    Denton, TX
 
  • Open until filled
  • Available immediately
  •  
 
  • Classified Staff
  • Information Technology
 
 

Provides second level technical support while also supporting the technical services used in various departmental labs, research labs, clinics, and unique setups throughout a set of departments based on a division of labor in Academic Technologies’ directly supported units. Is responsible for implementing, maintaining, and documenting unique requirements in these departments and labs, as well as being the primary responsible party for any information-sensitive work. Works with a part-time student employee to support their assigned units, acting as a mentor managing their ticket load. Is responsible for managing one of the varied systems in use by the Service Desk.


 
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