Job ID:
259532
Lending Services Coordinator, University Libraries
University at Buffalo
Lending Services Coordinator, University Libraries
Position Information
Position Title: Lending Services Coordinator, University Libraries
Department: Discovery & Delivery Services
Posting Link: https://www.ubjobs.buffalo.edu/postings/57888
Job Type: Full-Time
Posting Detail Information
Position Summary
The University at Buffalo (UB) Libraries is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resource sharing needs of the university. This individual will facilitate the lending of UB library materials through Interlibrary Loan ( ILL) via our networks, maintain healthy relationships with our partner libraries, and ensure the University Libraries are a productive member of the resource sharing community. Primary duties will include:
- Serving as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Resource Sharing Manager.
- Ensuring Interlibrary Loan/Resource Sharing Lending requests received from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
- Processing ILL/Resource Sharing Lending requests received from non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL, and other resource sharing systems.
- Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
- Creating invoices for UB-owned materials that are not returned from Borrowing institutions.
- Working closely with the Resource Sharing Team and Delivery Services staff to determine adequate and appropriate student assistant staffing.
- Serving on University Libraries committees to better coordinate, implement, and administer workflows with our library and resource sharing systems.
The University Libraries is a welcoming multicultural environment that serves an increasingly diverse constituency of patrons. Our employees, services, collections, and policies honor and reflect this diversity, and we invite individuals whose perspectives and experiences will enrich and strengthen our organization to apply.
Learn more:
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- An associates degree with three years of relevant library experience or a bachelors degree with one year of experience. A combination of education and experience may be considered in lieu of the education requirement.
- Organizational skills with the ability to manage competing priorities and meet deadlines.
- Interpersonal and communication skills with the ability to convey information clearly, resolve inquiries efficiently, and maintain positive relationships across a wide range of groups including faculty, staff, students and external libraries, institutions, and organizations.
- Judgment and problem-solving skills with the ability to assess situations and implement solutions that are guided by existing guidelines, policies, and procedures.
- Ability to work independently without day-to-day supervision.
- Technological proficiency, including the ability to learn and adapt to new software, systems and technology.
- Commitment to diversity, equity, and inclusion with the ability to support and enhance a diverse learning and working environment.
Preferred Qualifications
- Two or more years working in Resource Sharing/Interlibrary Loan.
- Experience using Alma, Rapido, RapidILL, ILLiad, or WorldShare ILL.
- Experience with integrated library systems (ILS) and discovery platforms.
- Supervisory experience.
Physical Demands
Salary Range
$51,261
Special Instructions Summary
Applicants must be eligible to work within the United States in a full-time capacity without visa sponsorship. Please do not apply if you cannot satisfy this requirement.
In your cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals.
All candidates who are contacted by the search committee should be prepared to discuss how they see themselves contributing to the Universitys equity, diversity, and inclusion efforts.
Is a background check required for this posting?
No
Contact Information
Contact's Name: Jesse Meyer (he/him/his)
Contact's Pronouns:
Contact's Title: Libraries HR Officer
Contact's Email: ublibjob@buffalo.edu
Contact's Phone: 716-645-1318
Posting Dates
Posted: 07/08/2025
Deadline for Applicants:
Date to be filled:
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