Job ID:
251041
IT Support Technician
University at Buffalo, The State University of New York
Position Summary
The University at Buffalo, IT Customer Service department ( ITCS) is looking for an IT Support Technician. Our IT Support Technicians are technical problem solvers with a passion for exceeding expectations. This highly visible role serves as the face of IT support for administrative departmental customers. Duties and Responsibilities include:
- Work with central administrative staff of all levels to coordinate and provide VIP level support.
- Provide technical support for onsite and offsite presentations, events, and meetings including connectivity, communication, and basic meeting A/V.
- Assist with Root Cause Corrective Analysis investigations.
- Consult with users in the proper use of endpoint hardware and UB standard software such as Microsoft 365 and Zoom.
- Perform operating system and application upgrades, installations, and reconfiguration on user endpoints.
- Work as a member of a team in Windows and macOS environments providing technical support for user endpoints and related technology.
- Work in a rotation-based environment with different support focus areas including the University executive suites.
About UBIT:It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.
Learn about our BENEFITS, where we prioritize your well-being and success to enhance every aspect of your life.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- Bachelor’s degree with 2 year’s experience in a hands-on endpoint support role or a combination of education and experience will be considered.
- Experience diagnosing problems and performing maintenance on computers, wireless devices and related business devices.
- Experience with Windows and macOS endpoint support including standard productivity and collaboration tools (MS 365 (outlook, office), Zoom/Teams)
- High level of professionalism and excellent communication and customer service skills.
- Must have a valid NYS driver’s license or the ability to meet the transportation needs of the position.
- Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.
Preferred Qualifications
- Experience with endpoint support in a higher education environment
- Basic network experience and troubleshooting (ie DNS, DHCP)
- Basic user and endpoint management experience (ie AD, Intune, SCCM, Jamf)
Physical Demands
- Must be able to transport desktop computers weighing up to 25lbs
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