The Emergency and Critical Care Section provides high-quality service to the Small Animal Hospital for critical and emergency patients. In addition, this section creates a positive learning experience for Cummings School students and house staff, with regard to small animal and exotic species emergency and critical care medicine and supports the training of specialized ECC technicians.
The Senior Veterinary Technician in ER is responsible for assisting the Hospital Administration and ECC Faculty Service Leader in directing the daily function and smooth operation of the Small Animal ECC Service. This position ensures that high-quality technical assistance will be provided to all patients presented to the service as well as providing excellent customer service to clinicians, residents, interns, and students. Technical duties include caring for critical and emergent patients hospitalized presenting to the emergency room, teaching and assisting veterinary students in correct technical procedures; ensuring that support staff stay abreast of new techniques and are capable of effectively training veterinary students; and promoting quality service to all ECC customers. Administrative duties include the coordination and scheduling of technical staff to meet the needs of the Service for critical and emergency cases in the Small Animal Hospital. This position recommends changes and makes proposals for cost-saving improvements which will enhance the production and operation of the ECC Service. This position will promote, facilitate, and develop a team spirit and productive workforce among the ECC technicians. This requires frequent, clear communication with the Inpatient Assistant Director of Nursing, Faculty Service Leader, Learning and Development Coordinator and Biomedical Equipment Manager.