Systems Administrator (4699C), Berkeley IT - 75963

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The Email & Collaboration Services team delivers business critical campus-wide services including: email, calendars, videoconferencing, software licensing, and content collaboration services as part of the Productivity & Collaboration Services Department. Productivity & Collaboration Services provides technologies and software to support the overall productivity and collaboration of students, faculty, and staff in their pursuit of the academic and research missions of the university.

Position Summary

In collaboration with other team members, this position is responsible for administering and supporting campus Software as a Service (SaaS) collaboration platforms within the bConnected Email & Collaboration Services portfolio. This support includes the development and maintenance of scripts, servers and services necessary for the integration of these platforms with campus systems.

Application Review Date

The First Review Date for this job is: 02/14/2025.

Responsibilities

Defines, designs and implements systems, services and technology solutions.

• Proposes and implements system or device enhancements such as software, server and network configuration, updates and installations for projects or services of moderately complex scope.
• Contribute to planning and roadmap for continuous service improvement projects with a focus on technical feasibility, maintainability, service stability, and efficiency.
• Work on continuous service improvement projects based on knowledge of vendor roadmaps and industrywide and higher-ed-wide best practices.
• Provide technical expertise in written and verbal forms to technical and non-technical staff and management as changes are being considered.

Manages infrastructure systems and services to deliver Software as a Service (SaaS) collaboration platforms and their associated services and service requests including email delivery and routing systems.

• Performs moderately complex analysis to acquire, install, modify and support operating systems, databases, utilities and Internet/intranet-related tools.
• Plans, designs and implements moderately complex system updates and rollouts.

Serves as an administrator for Google Workspace at UC Berkeley:

• Maintain and update Linux hosted applications and scripts following change management protocols.
• Troubleshoot complex technical problems as they arise.

Serve as a primary or backup administrator of other cloud-based collaborative tools run by the Productivity and Collaboration Services department, such as videoconferencing (e.g., Zoom), chat (e.g., Slack), file sharing (e.g. Box, Sharepoint, OneDrive), and software licensing (e.g., Adobe Creative Cloud, Microsoft 365).

Writes and executes complex scripts and may write software in support of systems management, log analysis and other system administration duties for multiple integrated systems.

• Write Bash scripts that use GAM commands to update users in Google Workspace.
• Update existing Python code to add features to our management tools used by the service desk and support teams.

Performs complex security control activities to prevent unauthorized access to networked resources. May assist with maintenance of security systems.

Work with the security and identity management teams to ensure the security and policy compliance of the services supported by Productivity and Collaboration Services.

• Implement, manage and monitor Data Loss Prevention (DLP) feature configurations in collaboration with the team and Information Security Office.
• Implement and maintain security alerts by monitoring services for performance anomalies.
• Create and maintain security management plans following current UC policies.

Engages in continuous professional development and training and other duties as assigned.

Required Qualifications

• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team.
• Demonstrates problem-solving skills.
• Able to learn effectively and meet deadlines.
• Basic knowledge of how to apply technologies and systems to meet business needs.
• Ability to write technical documentation in a clear and concise manner.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Knowledge of the design, development and application of technology and systems to meet business needs.
• General knowledge of other areas of IT.
• Thorough understanding of and experience with systems-related issues and actions that can be taken to improve or correct performance.
• Demonstrated skills associated with adapting equipment and technology to serve user needs.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
• Demonstrated experience writing and editing complex scripts used to perform system maintenance and administration.
• Experience with Bash, Python and SQL.
• Advanced knowledge of computer security best practices and policies including demonstrated experience securing server-based software.
• Experience managing Linux server environments.
• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Experience with Data Loss Prevention (DLP) technologies.
• Demonstrated skills using Splunk for log analysis and monitoring
• Demonstrated experience with Google Apps Script and BigQuery.
• Advanced knowledge and skill managing/supporting Software as a Service (SaaS) collaboration platforms including: Google Workspace, Microsoft 365, Adobe Creative Cloud, and Zoom Workplace.

Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly at an annual rate and is eligible for UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's https://apptrkr.com/get_redirect.php?id=5973818&targetURL=

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $54.55 (Step 1) - $61.11 (Step 3.5).

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html

• This is not a visa opportunity.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

https://apptrkr.com/get_redirect.php?id=5973818&targetURL=

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the https://apptrkr.com/get_redirect.php?id=5973818&targetURL=U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.
Referral Source info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the Employee's Name and Berkeley E-mail address in the Specific Referral Source field. Please enter only one name and email.


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=75963&PostingSeq=1&SiteId=21&languageCd=ENG&FOCUS=Applicant













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